Best PracticesMarket Research

Principles of Remarkable Research: Part 7 of 20

Remarkable Research is Delivered Using a Multi-Mode Strategy

So you have a great new market research study completed. Now what? How do you deliver the findings with both impact and credibility? Take a little time, and craft a comprehensive deliverables strategy. The key components of this strategy will include a mix of delivery methods, with emphasis on retention building among the audience.

  • Find ways to repeat key pieces of information in different ways and times. I have had the experience where I repeated information, and a key audience member only “got it” after the third or fourth exposure. Were they not paying attention earlier? They probably were. Some people “click” with charts, others with stories or anecdotes, others with video. If they get the information the day they are on a deadline or if they are dealing with another matter, they may intend to pay attention but are not able. Repetition using multiple approaches at multiple occasions is critical. As a researcher, you may feel repeating and repackaging information is redundant, but it isn’t. What seems obvious to you is not always obvious to an audience.
    • Tip: This point about time is important. Yes, the project is done and you want to deliver it right away. But by repeating key parts over a few weeks, you will maximize the chances your audience will use the research.

Research involves delivering results. Remarkable research involves making sure our audience actually uses them. If we expect people to retain and apply the results, we have to create a more comprehensive delivery strategy. Presentations, email follow-ups, executive endorsements, podcasts, custom follow-ups, 1:1 briefings, posters, handouts and internal blogs are some of the options that can be combined to make sure our audience is reached multiple times using multiple modes. Lather, rinse, repeat.


[This is the seventh article in a series of 20 mini-posts titled, “Principles of Remarkable Research.” Don’t want to miss this series? Subscribe to our blog via email or RSS.]

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Kathryn Korostoff

Kathryn Korostoff is founder and lead instructor at Research Rockstar. Over the past 25 years, she has personally directed more than 600 primary market research projects and published over 100 bylined articles in magazines. She is also a professor at Boston University, where she teaches grad students how to analyze and report quantitative data.

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