In Uncertain Times, Embrace Scenario Planning

Have you found yourself needing to forecast a new product’s adoption potential? Sales volume by region for the next 3 years? How about the potential upside of a new distribution strategy? Forecasting these days is harder than ever. There are simply too many factors that are uncertain. National and world

Confessions of a Market Researcher: The Day I Beat My Data to Death

The day I beat my data to death: I poked it, pulled it, pummeled it. I sliced, slashed and skewered it. I tore it up into a thousand pieces and glued it back together into a Frankenstein mess. I abandoned it. I restarted from scratch. Seven times. I created 43

8 Ways to Spend Less on Customer Satisfaction Research

Has your market research budget been cut? If so, one of the programs most often impacted is Customer Satisfaction tracking. For firms accustomed to tracking on a continuous or quarterly basis, cutting back on this program is often a necessary, though unfortunate, reality.

When Market Research Budgets are Cut, Leverage Your Customer Advisory Council

Q: Our market research budget has been slashed. The greatest impact is on our Customer Satisfaction tracker, which we had to reduce from once a quarter, to once a year. So we are thinking about revitalizing our Customer Advisory Council, maybe re-purposing it a bit  towards market research. Any suggestions

Agency Selection

DIY or Hire a Market Research Company?

Are you thinking about a market research project? If so, you may be debating whether you should hire an outside market research agency or do it in-house.

Of course, working with a market research agency is a big investment. Depending on the scope of your project, you may be looking