How to Improve NPS for Accuracy & Actionability

Opinions on the accuracy of Net Promoter Score (NPS) as a customer loyalty measure vary widely. But like it or not, a lot of organizations use NPS as a standard… Continue reading How to Improve NPS for Accuracy & Actionability

3 Free Resources That Answer Your CX & NPS Questions

Net Promoter Score (NPS) is a component of many customer experience (CX) programs. But as a research professional, you know debate exists about its usefulness. buy vidalista online buy vidalista… Continue reading 3 Free Resources That Answer Your CX & NPS Questions