If you’re asked the same question repeatedly, do you really stop to think about your answer, or do you default to a standard response? The classic Net Promoter Score (NPS) survey question— “How likely are you to recommend this product or service to a friend or colleague?”— has been a
In market research, qualitative data collection often operates under tight deadlines and high expectations. Tasks like conducting 30 in-depth interviews (IDIs), moderating focus groups, or managing an online community board demand a balance between efficiency and delivering actionable insights. A well-crafted top-line report is crucial in this process, offering a
As market research and customer insights professionals, we’ve all been there. You deliver a project with bold opportunities that could truly set your client or company apart. You uncover hidden strengths, unmet needs, or key loyalty drivers—findings with real potential. The data (which may be quantitative, qualitative, or both) is
As Market Research & Insights professionals, we’ve all faced those moments when tough truths—like low customer satisfaction scores or unfavorable brand perceptions—need to be shared. Delivering survey findings can make you the messenger, but don’t get shot delivering the news! Instructor Kathryn reveals quick strategies for presenting tough insights about
We’re exploring something new and would love your feedback! Our team has been experimenting with YouTube shorts—those quick, 1-minute videos—to see if they’re useful for Research Rockstar students and the broader research community. While we’ve got plenty of experience with video content (over 180 videos on YouTube, with some reaching
Planning your first multinational market research study? That’s fantastic! Global market research is thrilling—what insights professional wouldn’t love uncovering insights that can make a company truly customer-centric on a global scale? But let’s be real: international studies are a whole lot more complex than single-country ones. It’s natural to feel