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Instructor: Special Guest Karen Jaffe, PhD., Executive Director, Head of CX Research at JPMorgan Chase & Co.
Format: Hot Topics
Level 2: For those with basic market research knowledge, typically 2-5 years in the field.
Learning Objective: Upon completion, participants will know how to compare and contrast terminology, tools, and stakeholder expectations across these disciplines, and evaluate their own transferable skills in the context of CX and UX opportunities.
