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I saw some great interest this morning in the idea of a survey grading site. Inspired by yet another awful questionnaire design (one that had been sent to the market research community itself, ironically), I threw out the idea half-joking.I was thrilled to see responses to the idea from great tweeps like @MDMktingSource @conversition @MargaretRoller.Could this crazy idea have legs?One idea: Perhaps a volunteer committee of 6 experienced researchers would get together once a month or so (virtually, of course), to review and grade questionnaires?
The original article recommends NPS (Net Promoter Score) as the optimal standard for customer satisfaction with telecommunications providers. Ummm, no. So since I didn’t get to share on the TMCnet site, let me share some information here for those of you interested in measuring customer satisfaction in the telecommunications space. “There are many scenarios in which customers may be satisfied with certain service levels or offerings yet refrain from recommending or referring the larger offering to their friends.” Yes, this is very true...
If only the success of a market research project were judged by the quality of the results. But delivering a fantastic report or an inspiring final presentation isn’t enough. The missing secret ingredient: a communications plan. If you are managing a research project for your organization, you will represent the project—and you will likely have […]
Thanks to all who provided suggestions and ideas. Your input has been instrumental in planning these next two events. For those who missed the first Twitterversity, this is a Twitter-only event where mini-lessons are released with the hashtag #MRXU. It’s a great way to capture facts, definitions, and best practices. To join the mailing list for details, agendas and updates, please sign up here. You can unsubscribe at any time.
Here are the five core attributes of an awesome researcher. Make sure you have these nailed, and your clients will quickly begin to appreciate your awesomeness.
1. You use multiple research methodologies. You are familiar with multiple research methods, and can match a project’s goals to the best available method. You don’t assume every project is either a survey or a focus group.
2. You think carefully about sample source. You know when to use panels, ...
The market researcher who clings to conventional surveys and focus groups like a life raft on a turbulent sea is going to drown. Those who judiciously add various social media and ethnographic-based methods along with some of the other fabulous new qualitative research tools out there will be able to navigate through the storm---and best help clients choose the methods (or mix) for their unique needs.
Is the idea of "client-side" and "supplier-side" market research obsolete?
They used an “a priori” segmentation model. Yup, that’s right. They went into the study with a hypothesized set of segments in mind. The segments were based on behavioral data from their existing customer database. During the presentation, this confused me. We were, after all, in a session on conducting segmentation. The process was defined as qual, leading to quant. But the speaker occasionally referred to the segments they started with...
Best Speaker: Dawn Lacallade from ComBlu. For content, delivery style and just being so refreshingly honest.
Most (delightfully) unexpected content: Kelley Styring’s presentation on the One-armed Dove Hunt, which is a core piece of research for her current project, “The One-handed World.”
Most amusing: This award goes to the Shopping Track. Apparently, research on shoppers is a rather slippery topic; I heard contradictory data from 3 Shopper Track speakers. I won’t name names. But I sat in on 3 sessions...
Blogs tend to be a little less filtered, and a little more honest, than traditional magazines and newsletters. And that is exactly why I like to read them. In the market research space, there is no shortage of blogs. But I do find myself regularly checking these 5 (I'll post a part 2 on other faves next week). MR Heretic’s “Market Research Death Watch blog.” First, I just love the word “heretic.”